Refund policy

Return & Refund Policy

We want you and your pet happy with what you ordered. If something's not right, here's how it works.

30-day returns

You've got 30 days from the day your order arrives to request a return. To be eligible, the item needs to be unused, in the same condition you received it, with any tags and in its original packaging. We'll ask for your order number or proof of purchase.

To start a return, email us at sales@wearblancofficial.com with your order number and what's up. Don't send anything back before you've heard from us — returns sent without approval can't be accepted.

Who pays return postage

For change-of-mind returns, return postage is on you. We'll confirm the details once your return's approved.

If the item is faulty, damaged, or we sent you the wrong thing, that's on us — see below.

Faulty, damaged, or wrong items

Give your order a once-over when it lands. If anything's defective, damaged in transit, or not what you ordered, email us at sales@wearblancofficial.com within 7 days with a photo. We'll sort it — a replacement or a full refund, your call — at no cost to you. In most cases you won't even need to post the item back.

What can't be returned

Sale items and gift cards are final and can't be returned. If you're unsure whether your item qualifies, just ask before you buy.

Exchanges

The quickest way to get what you want is to return your original item, and once that's approved, place a new order for the one you're after.

Refunds

Once we've received and checked your return (or approved a faulty-item claim), we'll let you know if your refund's approved. If it is, it goes back to your original payment method within 10 business days. Bear in mind your bank or card provider can take a few extra days to post it on their end.

If more than 15 business days have passed since we approved your refund and you still haven't seen it, email us at sales@wearblancofficial.com and we'll chase it up.

Get in touch

Questions about anything above? Email us at sales@wearblancofficial.com — we're happy to help.